Important Notices
Changes to HSBC Australia
On 31 July 2026, HSBC has announced that it will be closing its retail banking business in Australia, following a review.
HSBC has entered into a sale agreement for its home and personal loan portfolio, subject to regulatory approval. As part of this, Pepper Money is expected to manage and service these loans from the first half of 2027. HSBC and Pepper Money will be working together to ensure this transfer is a smooth experience for our customers. The remainder of HSBC Australia's retail banking business will be wound down in a phased manner over the next 18 months.
There is no immediate action required from you. For each product you hold, you’ll receive dedicated communications over the coming months.
Latest Announcements
- Changes to HSBC Australia | Communications – 31 July 2026 (PDF)
- Changes to HSBC Australia | Communications Home and Personal Loan Customers – 31 July 2026 (PDF)
- Changes to HSBC Australia | Frequently Asked Questions – 31 July 2026 (PDF)
- HSBC home and personal loan portfolio | Frequently Asked Questions – 31 July 2026 (PDF)
To find out more about Pepper Money, please visit www.peppermoney.com.au/hsbc.
Latest Announcements (Simplified Chinese)
- Changes to HSBC Australia | Communications – 31 July 2026 (Simplified Chinese) (PDF)
- Changes to HSBC Australia | Communications Home and Personal Loan Customers – 31 July 2026 (Simplified Chinese) (PDF)
- Changes to HSBC Australia | Frequently Asked Questions – 31 July 2026 (Simplified Chinese) (PDF)
- HSBC home and personal loan portfolio | Frequently Asked Questions – 31 July 2026 (Simplified Chinese) (PDF)
Customer Redress Program 2026
Some HSBC customers would have received a notice that they are part of a redress program. Please visit our Frequently Asked Questions (PDF) page for more details.
Notice of Change
Effective 1 December 2025, we will be making changes to the HSBC Personal Banking Booklet and HSBC Transaction and Savings Account Terms. These changes will apply regardless of when you opened your product or services. Please click on the link below to see the summary of changes outlined in the Notice of Change.
International payments update
From 30 June 2025, international payments to Oman must use an IBAN (International Bank Account Number). From this date, payments using a BIC (Bank Identification Code) will fail.
Branch Closures
With the growing popularity of digital banking, many of our customers are enjoying the flexibility to bank whenever and wherever they want. As a result, we’ve made the difficult decision to close some of our branches. Find out more about this decision as well as other ways to bank with us.