Important Notices
Changes to HSBC Australia
HSBC is winding down its Australian retail banking business over the next 18 months.
Some of the latest updates include:
- 10 November 2026 - HSBC Invest account transfer last reminder communication
- 30 October 2026 – Credit cards FAQs update on Star Alliance airline campaigns
- 20 October 2026 – Home loans FAQs update and Consumer Protections explained
- 10 September 2026 – December schedule for branch closures
Select each of the product categories below to explore our latest updates and FAQs.
Latest updates and FAQs
Customer Redress Program 2026
Some HSBC customers would have received a notice that they are part of a redress program. Please visit our Frequently Asked Questions (PDF) page for more details.
Notice of change
Effective 1 December 2025, we will be making changes to the HSBC Personal Banking Booklet and HSBC Transaction and Savings Account Terms. These changes will apply regardless of when you opened your product or services. Please click on the link below to see the summary of changes outlined in the Notice of Change.
International payments update
From 30 June 2025, international payments to Oman must use an IBAN (International Bank Account Number). From this date, payments using a BIC (Bank Identification Code) will fail.