Everyday Global FAQs

The Everyday Global Account is suited to:

• Anyone aged 16 years or over who is looking for a flexible, low cost everyday transaction account.
  
• Online shoppers, including in other currencies
• Overseas travel planners wanting to take advantage of no overseas ATM and transaction fees¹
• Those who have international banking needs wanting to send and receive money in another currency such as overseas rent or mortgage repayment
• The budget savvy who like to be in control of how they save, budget and track their spending in multiple currencies
• Investors and those wanting to diversify in other currencies
• Travellers wanting the flexibility and choice – to either pre-load a currency or automatically exchange at time of a transaction

How to add a currency to your Everyday Global Account via HSBC Online Banking:

1. Log on using HSBC Online Banking
2. Select “Products and Services” from the top menu
3. Select “Transaction Accounts”
4. Select “Apply Now”
5. Select “Everyday Global Account”
6. Select “Apply online in 2 easy steps”
7. Tick to select the currency/currencies you would like to open and complete the form
8. Review the form and accept the terms and conditions before submitting – you don't need to deposit any funds to open a new currency account
9. Once you see the confirmation screen, you can start using this additional currency immediately

How to add a currency to your Everyday Global Account via HSBC Mobile Banking:

1. Log on using HSBC Mobile Banking
2. Select “Transaction Accounts” under “Discover More Products”
3. Select “Everyday Global Account”
4. Select “Open Account“
5. Tick to select the currency/currencies you would like to open and complete the form
6. Review the form and accept the terms and conditions before submitting –  you don't need to deposit any funds to open a new currency account
7. Once you see the confirmation screen, you can start using this additional currency immediately

• Easy 24/7 access to transfer between currencies with immediate access to transferred funds using your Everyday Global Account.
• You have the choice to exchange currencies at any time before you transact to lock in a competitive exchange rate for the 10 available currencies, with immediate access to the funds.
• If pre-loading is not your thing, you can leave your funds in AUD and convert when you transact (which is how currencies outside the 10 (plus CNY) work eg. THB, KRW, MYR etc).
• No ATM or transaction fees to access the local currency in Australia or anywhere in the world - some ATM providers and merchants may charge a separate fee.
• Withdraw your money in the local currency via thousands of HSBC ATMs globally.
• Money is automatically withdrawn from and deposits paid into the correct currency (where available), such as for international payments and receipts.

Yes. Where a currency is not one of the listed currencies available on the Everyday Global Account or in the restricted currency Chinese Yuan (CNY), the amount will be deducted from the Australian Dollars balance and will be automatically converted into the local currency at the Visa exchange rate. No overseas transaction or ATM fees will apply (some ATM operators and merchants may charge a separate fee).

Australian Dollars is the control currency for the Everyday Global Account. It may also be referred to as the 'main currency' or the 'default currency'. If you are transacting in a currency you don't hold or if there are insufficient funds in that currency, the funds will “by default” come from your Australian Dollars balance. If you deposit into your account and don't hold that currency, the funds will “by default” be converted and deposited as Australian dollars.

You may have more flexibility and control when holding other currencies in your account.

• Control when you transfer between currencies at any time, wherever you are, before you buy or withdraw. Or choose to automatically convert to a different currency when you complete a transaction
• Get unlimited currency exchange quotes online at any time when currency markets are open, and move money between currencies within your accounts
• Competitive exchange rates help you keep closer track of market movements and potentially benefit from better exchange rates
• Have the flexibility to choose whether to accept an exchange rate quote or wait for a better rate
• Immediately access your converted funds²
• Save in other currencies, helping you to keep better track of your budget when you're travelling

Yes. Only HSBC Everyday Global Account customers can qualify for HSBC Everyday Extras³.

There is no minimum balance or balance maintenance required to qualify for Everyday Extras³, as long as $2000 is deposited into the account every calendar month.

Yes. Provided at least AUD2,000 is paid into you joint Everyday Global Account each calendar month, both you and your joint account holder will get the 2% cashback (capped at AUD50 per month in total) when you tap and pay using Visa payWave, Google Pay^TM or Apple Pay⁴ for eligible purchases under $100.

The first time you qualify, we will send you an email confirming you have unlocked Everyday Extras. As soon as you deposit $2,000 or more into your Everyday Global Account, you will qualify for the 2% cashback⁵ on eligible tap and pay purchases under $100.

The cashback will be deposited directly into your account as soon as the transaction is processed, which could take up to 14 days for some merchants. Prior to receiving the cashback, the transaction will appear as "Pending", and you will be able to see this using Online and Mobile Banking.

You will get partial cashback up to your monthly cap of $50. In this case, you will receive up to $1 cashback, which may be less than the full 2% of the purchase amount.

No, it will not roll over to the next month, the AUD50 cap per month will expire and reset on the last banking day of each month.