Credit Cards
What fees are charged for using my HSBC credit card locally and/or overseas?
For detailed information on the fees and charges applicable to your HSBC credit card, refer to the Schedule that came with your card. You can also refer to the current fees and charges for HSBC credit cards.
How do I change my name on my HSBC credit card?
If you wish to change or update any of your personal details, please call our Customer Service Centre on 132 152 (+612 9005 8511 if calling from overseas) or for HSBC Premier customers, please call the HSBC Premier Centre on 1300 301 168 (or +612 9005 8192 if calling from overseas). Please be advised that you might be required to provide documentation to support the changes you requested.
I have not received a new HSBC credit card after my old one expired. How do I get a new one?
Your HSBC credit card won't expire until the end of the month. For example, if you have an expiry date of 08/13 this means your card will expire at the end of the 8th month in 2013 - that is 31 August 2013. You will automatically receive a new HSBC credit card one month before the expiry month. If you haven't received your new card by the 25th of the month, please contact our Customer Service Centre on 132 152 (+612 9005 8511 if calling from overseas).
Please note that even though your HSBC credit card number will remain the same you may need to notify merchants with whom you have set up a direct debit or regular payment authority of your new expiry date.
I've lost my HSBC credit card. How do I get a new one?
It is important to report that your HSBC credit card has been lost or stolen as soon as possible, by calling our Customer Service Centre on 132 152 (+61 2 9005 8511 if calling overseas), or for your HSBC Premier credit card 1300 301 168 (+612 9005 8192 if calling from overseas). Our customer service centre is open 24 hours a day, 7 days a week. We can block your card and arrange to issue you a replacement card.
Please allow 7 days for your replacement HSBC credit card to be issued and mailed to you. If you need an urgent or overseas card replacement, please advise your HSBC consultant.
Be sure to notify HSBC as soon as possible or you may be liable for unauthorised use of your account (see our terms and conditions).
I've forgotten my HSBC credit card PIN. How do I get a new one?
In the HSBC Australia Mobile Banking app:
Log on to the app, select your credit card account, then select "Manage account", "Manage card" then "Change credit card PIN".
In HSBC Australia Online Banking:
Log on to Online Banking and locate "Change credit card PIN" under the "My Banking" tab.
If you prefer to have your PIN mailed with delivery of up to 10 business days please call us.
How can I avoid a Late Payment Reminder Fee?
You can avoid a Late Payment Reminder Fee by paying the Minimum Payment on or before the Payment Due Date shown on your monthly statement.
Please be advised that your Payment Due Date will not always fall on the same date each month, so it is important to always check the Payment Due Date on your monthly statement.
You can also set up a reoccurring payments from your nominated bank account to your HSBC credit card by completing an EasyPay Direct Debit Request Form. This Form can be found on our Forms page.
If you are unable to pay the Minimum Payment and is experiencing financial hardship, please contact our Customer Assist Team on 1300 555 988 between 8am and 5pm Monday to Friday AEST.
Please Note: other fees and charges may apply. Please read Personal Financial Charges for HSBC credit cards available on Terms page for full details.