Credit Cards FAQs

You can activate your new HSBC credit card using HSBC's internet banking service or by calling our customer service centre.

If activating online, you'll need to be registered for internet banking and follow these easy steps:

1. Logon to internet banking.
   
2. Select your credit card account.
3. Select 'Manage your account' and 'Activate Card' and follow the steps to activate your card.

If activating by phone, please call our Customer Service Centre on 132 152 (or +612 9005 8511 if calling from overseas) and follow these 3 easy steps:

1. Enter your card number.
   
2. Follow the prompts to register your account for our automated banking services (if you're not already registered).
3. Once registered, select the card activation option and follow the prompts. Your HSBC credit card will be activated once this is completed successfully.

For HSBC Premier customers, please call the HSBC Premier Centre on 1300 301 168 (or +612 9005 8192 if calling from overseas) and have your HSBC Premier credit card with you for Activation.

In the HSBC Australia Mobile Banking app:

Log on to the app, select your credit card account, then select "Manage account", then "Manage card" and "Change credit card PIN".

In HSBC Australia Online Banking:

Log on to Online Banking and locate "Change credit card PIN" under the "My Banking" tab.

If you prefer to have your PIN mailed with delivery of up to 10 business days please call us.

You can perform a BPAY® payment online using the HSBC internet banking service. The biller code to use is 17095. If you are not registered for our internet banking service, contact our Customer Service Centre on 132 152 (+612 9005 8511 if calling from overseas). Some fees and charges may apply to specific payment methods, click here for more information.

If you would like to apply to have your HSBC credit card credit limit increased, the primary cardholder will need to complete a Credit Limit Increase Request form. You can apply for a credit limit increase provided your HSBC credit card account has been open for 6 months, your account has been kept in good order, and you have not applied for an increase in the previous 6 months. HSBC's credit criteria apply.

If you would like to reduce your existing credit limit up to the product minimum credit limit, please contact our Customer Service Centre on 132 152 (+612 9005 8511 if calling from overseas), or fax your written request to HSBC Card Services on +612 8987 5923. For HSBC Premier customers, please call the HSBC Premier Centre on 1300 301 168 (or +612 9005 8192 if calling from overseas).

Yes, you can use your HSBC credit card at any ATM worldwide that carries the 'Visa' or 'PLUS' or 'MasterCard' logos. You'll need to use your PIN. Withdrawals from ATMs are treated as Cash Advances, with interest charged from the date of withdrawal. Fees and charges, terms and conditions apply to cash advances.

In the HSBC Australia Mobile Banking app:

Place a temporary block on your credit card by logging on to the HSBC Australia Mobile Banking app, selecting your credit card, "Manage account" > "Manage card", then "Card controls".

To unblock your card, log on to the HSBC Australia Mobile Banking app, select your credit card, "Manage account" > "Manage card", then "Card controls".

In HSBC Australia Online Banking:

To place a temporary block on your credit card, log on to HSBC Australia Online Banking, hover over "My Banking" at the top of the homepage, select "My Card Controls" under "Credit Card Services" and follow the prompts.

To unblock your card, log on to HSBC Australia Online Banking, hover over "My Banking" at the top of the homepage, select "My Card Controls" under "Credit Card Services" and follow the prompts.