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Frequently Asked Questions
Find quick answers to common questions about HSBC products and services.
Forms
Download product application and existing customer forms.
Security Centre
Learn how HSBC actively works to keep you secure, and learn how to best protect yourself.
Switch to HSBC
We make the process of switching from your current bank to HSBC quick and simple.
Other helpful links
Discontinued products
Feedback and disputes
Guides to banking
If you need information and general guides to banking, you can access the Easy Read Banking Guides developed by the Australian Banking Association. These guides were written in a way that is easy to understand and can be very helpful for people who may have communication needs i.e. if English is your second language, if you have difficulty reading or if you have a disability.
These guides cover things like:
- Opening a bank account
- Banking safely
- Getting started with online banking
- Staying safe from scams.
Please note that these are general banking guides and if you have questions or need support with your HSBC bank accounts, you can contact us directly.
