Have a chat with us
We're sorry we didn't get things quite right for you. If we can improve something or you're not happy with our products, services or staff it's important that you let us know.
By getting some details from you we can begin to investigate and address your concerns.
How to get in touch
Give us a call
Personal Banking customers: 1300 308 188
or +61 2 9005 8181 if calling from overseas.
Visit a branch
If you want to visit one of our branches, you can find the nearest one to you and check the opening times.
Let us know online
Write to us
Send your letter to:
Customer Relations Team
HSBC Bank Australia Limited
Tower 1 - International Towers Sydney
100 Barangaroo Avenue, Sydney NSW 2000
Interpreter services
If English is not your first language, we can help. When you call us or visit a branch, just say "I need an interpreter". If there isn’t a staff member who can speak the language you prefer, we’ll connect you to our free telephone-based interpreter service. It offers over 150 languages, so we’ll be able to talk with you in your language.
Hearing or speech impaired?
If you are d/Deaf or hard of hearing, or have a speech communication difficulty, you can contact HSBC Australia through the National Relay Service, and provide 1300 308 188.
You will need to be an Australian resident and are registered with NRS prior to use this service. International call charges will apply if you are calling NRS from overseas.
Need more help
For a full explanation of our complaints handing process, including what you can expect from us and what we expect from you in return, you can read our Complaint Charter and Unreasonable Behaviour Policy. You can also read our Feedback and Complaints Brochure.
If English is not your first language, or you have difficulty reading or a disability that makes it hard for you to read a lot of words, you can read our Easy read guide (PDF) and learn how to make a complaint.
Contact us if you need additional support with the complaint process.
HSBC's Customer Advocate
Learn how our Customer Advocate works to improve HSBC for all of our customers.