Move Money

From 14 December 2023, payments to new payees with HSBC Australia accounts will no longer be made in real-time from online banking on a web browser.

If you set up a new payee with an HSBC Australia bank account from 14 December 2023, then it will take 1 to 2 business days to process any payments to them.

What isn't changing?

You can still make real-time payments and transfers to these payees and recipients: 

• New and existing payees with an HSBC Australia account and other eligible local banks on the HSBC Australia Mobile Banking app
• Existing payees with an HSBC Australia account via online banking on a web browser (set up before 14 December 2023)
• Future-dated payments and recurring payments to existing payees with an HSBC Australia account (set up before 14 December 2023)
• Payments between your own HSBC accounts via mobile banking, or via online banking on a web browser

There are no changes to the following payments and transfers:

• Bill payments, transfers between your global HSBC accounts if you're a Premier customer, and international transfers to any overseas bank via online banking on a web browser

Yes, you can make real-time local payments on the HSBC Australia Mobile Banking app. 

Use the 'HSBC Australia Account' option in the HSBC Australia mobile banking app when setting up a new payees with HSBC Australia accounts.

Use the 'Other Local Bank (AUD)' option in the HSBC Australia mobile banking app when setting up a new payee with another bank account.

To make a domestic transfer to a new payee:

1. Go to My Banking > Move Money / Pay a bill > Pay someone in Australia.
2. Select the account you want to transfer from.
3. Select ‘Add a new local payee’ and follow the prompts.

To make an international payment to a new payee:

1. Go to My Banking > Move Money / Pay a bill > Send money overseas.
2. Select the account you want to transfer from and select ‘New payee’.

Fill out the required details and select ‘Confirm’ to complete your transfer.

From 14 December 2023, payments made to a new payee via online banking using a web browser will be processed in approximately 1 to 2 business days.

You can still make real-time payments to existing payees with HSBC Australia accounts if you set up these payees before 14 December 2023.

Payees you have saved in online banking may not have all relevant information required to make an international transfer via HSBC Australia mobile banking, in which case, you may be required to add these payees in the mobile app to provide you the payment option at a lower fee.

For example, the transfer fee for a payment in HKD to Hong Kong with bank code information is $0. If your payee saved in online banking does not have this bank code information and you are making a transfer to this payee via HSBC Australia mobile banking, your payment can still be made, but the cost will be AUD30. You may be required to delete the payee from online banking first before adding it in mobile app. Make sure you read all information shown to you on the screen. The applicable fee will also be shown throughout the payment process and prior to you completing the transfer.

International transfers generally take 1-3 business days. Depending on the currency you send and its destination country or territory, the payment may arrive faster. The estimated time of arrival will be displayed on the review screen prior to you completing the payment. This information will also be shown on the confirmation screen after you have completed the payment.

An indicative HSBC Real Time Exchange Rate will be provided on screen, you will be asked to confirm payment details including the exchange rate prior to proceed with completing the transfer. The final HSBC Real Time Exchange Rate will be set when you confirm the transfer.

Exchange rates are refreshed every 60 seconds. You will be prompted with a message in a blue banner if the exchange rate has refreshed. Make sure you check the exchange rate before completing your transfer.

HSBC's Real Time Exchange Rates will apply to all international transfers via HSBC Australia mobile banking including the conversion of the AUD30 transfer fee if it is charged by the corresponding bank. HSBC's Real Time Exchange Rates are available 24x7 for international transfers. However, on weekends when the FX market is closed (from US market closing time on Friday to Asia market opening time on Monday), your pricing will include additional weekend risk margins for the bank to cover the risk of market volatility. 

You can cancel a future payment at any time before it is processed.

To cancel a future payment, go to My Banking > Manage future transfers/payments.

If a payment has already taken place, it can't be cancelled. It will show on your recent transactions list.

You can edit a payment at any time before it is processed.

To amend future or recurring payments go to My Banking > Manage future transfers/payments.

Find the payment you want to amend in the list of payments, then select 'Edit' and follow the on-screen instructions. If a payment has already taken place, it can't be edited. It will show on your recent transactions list.

To set up a future payment for a domestic transfer, go to My Banking > Move Money / Pay a bill > Pay someone in Australia. When completing the payment details, you can select the date you would like the payment to be scheduled for.

To set up a future-dated payment between your own accounts, go to My Banking > Move Money / Pay a bill > Transfer between your own accounts. When completing the payments detail, select ‘Later’ for future payments. You will be asked to confirm when you want the payment to occur.

To set up a future international payment, go to My Banking > Send money overseas. When completing the payments detail, select ‘Later’ for future payments. You will be asked to confirm when you want the payment to occur.

Transfers can't be made to or from certain HSBC accounts.

All accounts that can be transferred from will appear in the 'From account' list during a 'Pay or transfer' transaction.

When you select to transfer to 'My accounts', all accounts that can be transferred to will appear in the 'To account' list.

The Quick Transfer feature is also available to make transfers to and from your applicable HSBC domestic accounts in the same currency.

Go to My Banking > Move Money / Pay a bill > Transfer between your own accounts.

Select the account you want to pay from. To pay your HSBC credit card account, select 'My HSBC accounts' and in the dropdown, you will see your HSBC credit card account listed.

Once the credit card has been selected, you only have the option to select 'Pay now'. If you would like to set up future or recurring payments, in the transfer option, select 'New payee', payee type 'BPAY', enter the HSBC Biller code (17095) and your credit card number as your customer reference number and then select 'Later' or 'Recurring'.

You can then select your future or recurring payment dates. Select 'Continue' to verify the payment details. If you would like to pay a 3rd party HSBC credit card or a non-HSBC credit card in the transfer option select 'New payee', payee type 'BPAY', enter the Biller code, credit card number, and amount you wish to pay. Select 'Continue' to verify the payment details.