Getting Started with Phone Banking | Ways to Bank

HSBC AU
Ways To Bank
Phone Banking

Features

HSBC Phone Banking allows you instant access to your accounts, 24 hours a day, 7 days a week. You can use Phone Banking to:

Report a lost or stolen card
Activate a credit card or debit card
Change your existing 6 digit phone banking access code
Check your account balances
Review recent transactions
Check credit card repayments
Transfer funds, Pay Bills using BPAY® (only available on SMS OTP verification)
Ask for a statement reprint
Enquire on fees and charges
Hear your rewards point balance
Set up direct debit or request for a credit card limit change
Enquire about Online Banking and Mobile Payment
Discuss Premier Package, Home Loan or any other HSBC products (Available Monday to Friday, 8am to 8pm (AEST))
Apply for a credit card balance transfer, or a new additional card (Available Monday to Friday, 8am to 8pm (AEST))

Get Started

To register for Phone Banking you will first need to create a 6 digit Phone Banking Access Code, please contact us using the numbers below and follow the prompts, 24 hours a day, 7 days a week.

To access Phone Banking, please call using your registered mobile number and follow the prompts to verify using either SMS OTP or your 6 digit Phone Banking Access Code.

Phone Banking Options Menu

Access to your account is only a phone call away. HSBC Phone Banking is a fast and easy way to access a full range of automated banking services or to speak to a consultant.

Customer Services: 1300 308 008 (or +61 2 9005 8220 from overseas)
HSBC Premier: 1300 301 168 (or +61 2 9005 8192 from overseas)
Credit Cards:132 152 (or +61 2 9005 8511 from overseas)

Download the complete options menu for Banking Services (PDF, 650 KB)

Download the complete options menu for Credit Card Services (PDF, 648 KB)

Download the complete options menu for Premier Services (PDF, 667 KB)

Register for Phone Banking

By phone

HSBC Premier

1300 301 168

(+61 2 9005 8192 from overseas)

Personal Banking

1300 308 008

(+61 2 9005 8220 from overseas)

Credit Cards

132 152

(+61 2 9005 8511 from overseas)

Interpreter services

If English is not your first language, we can help. When you call us or visit a branch, just say "I need an interpreter". If there isn’t a staff member who can speak the language you prefer, we’ll connect you to our free telephone-based interpreter service. It offers over 150 languages, so we’ll be able to talk with you in your language.

Hearing or speech impaired?

If you are d/Deaf, hard of hearing or have a speech communication difficulty you can contact HSBC Australia through the National Relay Service, and provide 1300 308 008

Please note, you will need to be an Australian resident and have registered with NRS prior to using the service. International call charges will apply if you are calling NRS from overseas.