Security

Security is a top priority at HSBC – that's why we're dedicated to protecting your accounts with our Secure Key, when you transact online.

HSBC uses a variety of measures to protect your financial information and keep it safe and secure.

• Multi-layer logon Verification

Your financial information is protected by a combination of a unique username and password, trusted device/browser, device PIN, integrated device biometrics (fingerprint, face) as well as security codes generated by your Secure Key.

• Transaction Verification

When you transfer money or pay bills online to a new payee, HSBC will prompt you to confirm the transaction via a verification code generated by your Secure Key or by signing the transaction digitally from a Secure Key-enabled mobile device. This means only you can authorise payment and transfer requests.

• TLS Encryption

HSBC uses TLS 1.2 encryption, the industry standard level.

• Automatic 'Time-out' feature

Your Online Banking session will automatically time-out, after a period of not being used. You should always close your Online Banking session when you've finished.

Taking these simple steps will further enhance the security of your Online Banking:

• Protect your computer with the latest anti-virus and firewall protection software and download updates regularly so you have the latest protection.
• Choose a password that's memorable to you but hard for someone else to guess. Passwords containing combinations of alpha and numeric characters are generally harder to guess.
• Avoid using the same password you use for other services. Your password should be unique to HSBC Online Banking.
• Change your Online Banking password on a regular basis.
• Never tell anyone your Online Banking password, not even HSBC staff. We'll never ask you for your password.
• Don't write your Online Banking username together with your password, and never leave your log on details with your Secure Key.
• Disable functionality that remembers log on details on your computer or browsers.